尊敬的客户：

您好！

非常抱歉近日因网络异常及基础计算产品服务降级问题给您带来不便和困扰。我们一直在持续监测网络状况，目前网络影响情况已大幅减缓，整体运行趋于稳定。
为表达我们的歉意，并感谢您在此期间的理解与支持，我们将为所有仍在服务期内的客户提供30天服务期补偿。相关补偿自动处理。如有特殊问题，也欢迎随时通过工单与我们联系。

再次感谢您的耐心与支持！

ISIF

Dear Customer:

Hello!

We sincerely apologize for any inconvenience or disruption caused by recent network issues and service downgrades for our basic computing products. We have been continuously monitoring the network status, and the impact of the network issues has significantly decreased, with overall operations now stabilizing.
To express our apologies and to thank you for your understanding and support during this period, we will provide a 30-day service period compensation to customers whose service is still active. The compensation will be automatically processed within the next few days, no manual application is required. If you have any issues, please feel free to contact us via a support ticket at any time.

Thank you for your patience and support!

ISIF