真是晕。
thank you for your enquiry.
感谢您的垂询。
Please send us a proof of your identity, so we can verify your account as we have detected unusual activity. Please note that we cannot process chinese letters and we need an internationally recognizeable document stating your name and address.
请向我们发送您的身份证明，以便我们在检测到异常活动时验证您的帐户。请注意，我们无法处理中文信件，我们需要一份国际公认的文件，说明您的姓名和地址。