We regret to inform you that the recent outage on one of our VPS nodes [HS114] was caused by a RAID failure. Unfortunately, this resulted in irrecoverable data loss on the affected node.As this VPS line does not include backups or snapshots as part of the service, any data recovery depends on backups maintained by you. To restore your service, you will need to reinstall your VPS and restore your own backups (if available). We understand how disruptive this is, and sincerely apologize for the inconvenience caused.We would like to clarify that under our SLA, we guarantee uptime and availability, but the SLA does not extend to data loss caused by hardware failures. You can find more information on our SLA terms here: https://cloudcone.com/policies/service-level-agreement/That being said, we greatly value your trust and want to extend a gesture of goodwill. For affected services, we are offering account credits equal to one month of service or a service period extension by an additional month. Please let us know if you would like us to apply this to your account.To help avoid future risks, we strongly recommend enabling off-site backups for your VPS. Our team will be happy to guide you in setting this up.We sincerely apologize once again and thank you for your understanding as we work to ensure improved reliability moving forward.  我们很遗憾地通知您，我们其中一个 VPS 节点 [HS114] 最近由于 RAID 故障导致服务中断。不幸的是，这导致受影响节点的数据丢失，无法恢复。由于此 VPS 系列不包含备份或快照服务，因此任何数据恢复都依赖于您维护的备份。要恢复您的服务，您需要重新安装 VPS 并恢复您自己的备份（如有）。我们理解这会造成很大的干扰，并对由此造成的不便深表歉意。我们想澄清的是，根据我们的 SLA，我们保证正常运行时间和可用性，但 SLA 不涵盖由硬件故障引起的数据丢失。您可以在此处找到有关我们 SLA 条款的更多信息：https://cloudcone.com/policies/service-level-agreement/话虽如此，我们非常珍惜您的信任，并希望向您表达善意。对于受影响的服务，我们将提供相当于一个月服务费或额外一个月服务期的账户积分。如果您希望我们将此积分应用到您的账户，请告知我们。为了避免未来的风险，我们强烈建议您为您的 VPS 启用异地备份。我们的团队将很乐意指导您进行设置。我们再次向您表示诚挚的歉意，并感谢您的理解，我们正在努力提高可靠性。

这是常规操作吗？要一个月补偿？